Regulations of the online store
Regulations of the Online Store
I. General provisions
The online store at: www.intalioservices.com is run by: INTALIO MAKIEŁA MIKOŁAJCZYK SPÓŁKA JAWNA, ul. Piękna 30, 60-591 Poznań (Store / Personal Data Administrator) NIP: 781-184-58-29 REGON: 30129457200000, registered: District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register KRS number: 0000447652 ; tel: +48 61 822 11 87
Email address: intalio@intalio.pl
Website: https://www.intalio.pl
Using the Online Store is possible provided that the ICT system used by the Customer (User) meets the following minimum technical requirements:
a) Internet Explorer version 9 or newer with ActiveX, JavaScript and cookies enabled or,
b) Mozilla FireFox version 3.8 or newer with enabled JavaScript and cookies or,
c) Google Chrome version 4.0 or newer with JavaScript and cookie support enabled or,
d) Safari version 5.1 or newer with enabled JavaScript and cookies;
e) The minimum screen resolution of 1024×768 pixels,
f) if you agree to receive an electronic invoice or a bill, software to open PDF files is required to open it, e.g. Adobe AcrobatReader,
g) having the User’s e-mail address for contact purposes;
These Regulations apply only to the conclusion of contracts between entrepreneurs.
Before placing the order, the buyer may negotiate the terms of the contract. In order to be valid, the negotiations shall be made in writing, otherwise they will be null and void. Correspondence in this matter will be directed to the address of the Store.
The customer may not post in the online store or provide content to the seller, including opinions and other illegal data.
The content of the Store does not constitute an offer within the meaning of the Civil Code.
Placing an Order by the Customer does not mean concluding a sales contract with the Seller.
All dates are calculated in accordance with the provisions of the Civil Code.
Definitions:
Working days – all days of the week from Monday to Friday, excluding public holidays.
Proof of purchase – a VAT invoice or bill issued in accordance with applicable law.
Working hours – hours from 9:00 a.m. to 5:00 p.m. on Business Days.
Client / Buyer / Ordering Party – entrepreneur – a natural person running a business or a legal person or an organizational unit without legal personality that conducts business or professional activity, even if this activity is not organized and continuous, as well as persons acting on their behalf or on their behalf.
Product delivery costs – these are the costs incurred by the Seller necessary to deliver the Product to the Ordering Party in accordance with the Order.
Civil Code – the Civil Code Act of April 23, 1964, as amended.
Cart – a list of Products made from the Products offered in the Store, based on the Buyer’s choices.
Newsletter – a type of electronic newsletter, a magazine sent via the Seller’s e-mail, containing information about the Products in the Online Store.
Payment – method of payment for the subject of the contract and delivery.
Product – a product offered by the Seller as part of the Store’s operation.
Subject of the contract – Products and delivery that are the subject of the contract.
Regulations – these regulations, specifying the rules for concluding sales contracts via the Online Store, the rules for the performance of these contracts, the rights and obligations of the Parties to the Distance Sale Agreement. In the scope of services provided electronically, the Regulations are the regulations specified in the provision of Article 8 of the Act on the provision of electronic services. All appendices constitute an integral part of the Regulations, unless explicitly stated otherwise.
Seller / Seller: INTALIO MAKIEŁA MIKOŁAJCZYK SPÓŁKA JAWNA, ul. Piękna 30, 60-591 Poznań (Store / Personal Data Administrator) NIP: 781-184-58-29 REGON: 30129457200000, registered: District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register KRS number: 0000447652 .
Completion date – the time from the moment the Store confirms the placed Order – until the delivery is completed.
Parties – the Seller and the Customer.
Agreement – an agreement concluded between the Parties.
Defect – both a physical defect and a legal defect.
Physical defect – incompatibility of the item sold with the contract.
Legal defect – a situation where the sold item is the property of a third party or is encumbered with the right of a third party, and if the restriction in the use or disposal of the item results from a decision or judgment of a competent authority.
Order – Buyer’s declaration of intent made through the Store, clearly specifying: the type and quantity of Products; type of delivery; payment method; price, place of release of the Product, Buyer’s data aimed at concluding a contract between the Parties.
II. Customer account
The Customer Account is a set of data stored in the Store and in the Seller’s ICT system regarding the Customer and the Orders placed by him and concluded contracts, with the use of which the Customer may place Orders and conclude contracts.
The Customer gains access to the Account after registration.
As part of registration, the Customer provides the first name, last name and e-mail address and sets a password. The customer can also provide his mobile phone number.
The customer ensures that the data provided by him in the registration form are consistent
with the truth.
Registration requires reading the Regulations and marking on the registration form that the Customer has read the Regulations and accepts all its provisions.
After creating an account on the website, the customer has the option to:
– supplementing, correcting your data for licenses and related data
with payments,
– reviewing your order history,
– changing the password,
– permanent account deletion,
– submitting a complaint.
Upon the creation of the Account, an agreement for the provision of electronic services relating to the Account is concluded between the Seller and the Customer for an indefinite period.
The customer may terminate the contract for the provision of electronic services at any time with immediate effect, informing the Seller about it by e-mail or in writing to the address of the Seller’s registered office. The Customer’s account in the Online Store will be deleted in this case.
In addition, the Customer undertakes not to post content that contains references to external websites, is of a promotional or advertising nature, or contains personal data of third parties.
The Buyer may use the Store to remember his data in order to facilitate the process of placing further orders. The buyer has the option to correct, update or delete the account in the store.
By registering and creating an Account, the Customer may wish to receive the Newsletter.
III. Orders
Orders via the ICT system can be placed 7 days a week, 24 hours a day.
Only customers who meet the conditions set out in these Regulations (see also: definition of the Customer / Buyer / Ordering Party) are entitled to place Orders in the Store.
The store has the right to ask the customer to confirm the order.
In order to place an order, the Customer is obliged to:
– read the license terms of the software (license agreement),
– selecting the Products ordered and placing them in the Basket,
– selecting the delivery e-mail address and the address to which the invoice is to be issued (they can be different addresses),
– choosing the payment method (payment in advance: DotPay or bank transfer)
– paying for the order in one of the available payment methods.
If it is not possible to execute the Customer’s Order, the Store will notify the Customer about this fact and return the money paid to him. The notification will be sent to the e-mail address provided by the Customer in the order form.
In the event of unavailability of some of the Products covered by the order, the Customer is informed about the status of the Order and decides on the method of its implementation.
The customer can choose:
– partial implementation – results in the implementation of the Order concerning only available Products, the Store is released from the obligation to perform the Order for Products not available,
– cancellation of the entire order – releases the Store from the obligation to complete the Order; if the Customer has paid for the Product – the Store will return the amount due in accordance with the procedure described in the Regulations.
The Store is not responsible for failure to deliver an e-mail with information regarding the implementation of Orders, if it is caused by reasons attributable to the Customer (e.g. an overflowing e-mail box or an incorrectly provided e-mail address).
The Store is not responsible for blocking by administrators of mail servers, sending messages to the e-mail address indicated by the Customer, and for removing and blocking e-mails by software installed on the computer used by the Customer.
IV. Changes to Orders
Changes to the Order can only be made by contacting the Store by e-mail or by phone at sales@intalioservice.com
If it is necessary to change the Order, the Customer should submit a written notification using the e-mail address: sales@intalioservice.com
The Customer may make changes to the Order or cancel them until the moment of providing him with a confirmation of acceptance of the submitted offer to purchase the Product.
The customer may change the version of the purchased package to a different one before its expiry date:
a) In the event of changing the existing package to a higher-price package, a fee will be charged in the amount of the new package price reduced by the value of the old package divided by the difference between the duration of the old package and the days remaining until its expiry:
Surcharge = New Package Price – (Old Package Price / (Old Package Duration – Days Until Old Package End)
b) In case of changing the package to a package with a lower price, the difference in prices will not be refunded.
V. Agreement
The contract with the client is concluded in accordance with Polish law and these Regulations.
The Regulations in the version in force when placing the Order are an integral part of the sales contract
By placing an Order, the Ordering Party shall submit to the Seller an offer to purchase the Product covered by the Order.
The sales contract is concluded when the Ordering Party receives the Seller’s confirmation of the acceptance of the submitted offer to purchase the Product covered by the Order (confirmation of the Order completion).
The Seller undertakes, under the aforementioned sales contract, to perform the Order in accordance with the content of the Order indicated to the Ordering Party in the acceptance of the Order.
All prices are quoted in Euro (EUR) for the English-language version of the store and are net prices, unless explicitly stated otherwise.
The Ordering Party undertakes to pay the Price marked by the Seller plus the applicable VAT rate (if it is a payer in the EU) along with the costs of delivering the Product.
In the event of non-payment of the price and costs indicated in the sentence above, to the Seller within the required period, the Seller will not complete the Order and withdraw from the Order.
VI. Order fulfillment time
The deadline for delivery of goods is up to seven business days from the date of confirmation of the acceptance of the Order for execution.
An order placed by 12.00 a working day is considered as placed on a given day.
An order placed after 1 p.m. or on a Saturday, Sunday or holiday is considered to be placed on the next Business Day.
All Orders, both in Poland and abroad, are delivered via e-mail (electronic licenses).
The Store is not responsible for the extended delivery time or non-delivery of the Product due to the Customer providing an incorrect or incomplete e-mail address.
The Seller reserves the right to designate other Working Days during which the Orders will not be processed after prior information posted in the Store.
VII. Prices
Prices posted on the Store’s website:
– are given in euro (EUR),
– are net prices (VAT should be added in the applicable amount),
– information on the total value of the order is calculated automatically after the Customer selects the form of delivery and payment, before approving the Order.
The store reserves the right to make changes to prices and to carry out and cancel all kinds of promotional campaigns and sales.
The price given for each product is binding at the time of placing the Order by the Customer.
The prices are binding and cannot be negotiated.
Pursuant to the provision of Art. 589 of the Civil Code, the Product remains the property of the Seller until the Customer pays the full price for the entire delivered Product.
The Seller attaches a proof of sale to each shipment. The proof of sale will be sent in electronic form to the e-mail address provided during Account registration.
VIII. Payment
The customer may choose the following payment methods for the ordered Products with delivery in Poland:
– payment via the PAYPAL website;
– bank transfer to the INTALIO bank account sent in the e-mail confirming the order.
IX. Warranty
The seller, based on the provision of art. 558 §1 of the Civil Code in its entirety excludes liability to customers under the warranty.
X. Reimbursement to Customers
In the event of circumstances obliging the Store to refund the amounts paid by the Customer to the Store’s account, the Store will contact the Buyer by phone or e-mail to agree on the method of refund.
The reimbursement is made within a maximum of 7 business days from the date the Customer provides the data necessary for the reimbursement (address, account number).
The store is not responsible for:
– failure to refund or delay in the return date, if the Customer, despite the request sent to his e-mail address, does not indicate the bank account number to which the payment is to be made or if he does not provide the Store with all the data necessary to make the payment,
– failure to refund or delay if it was due to the Customer providing incorrect personal data (name, surname, address) or an incorrect account number,
– failure to provide information on the reimbursement of amounts due, if it is caused by reasons attributable to the customer (e.g. an overloaded e-mail box, incorrect phone number, not answering the phone).
The Store is not responsible for blocking by administrators of mail servers, sending messages to the e-mail address indicated by the Customer, and for removing and blocking e-mails by software installed on the computer used by the Customer.
XI. Responsibility
The Seller is obliged to deliver the Product without defects.
The Seller’s liability covers only the actual damage, in particular, the Seller is not responsible for lost profits.
The Seller’s total liability for all reasons is limited only to the net value of the Order in relation to which the damage occurred.
The seller is not responsible for the actions and omissions of third parties, including mail providers, internet services, etc.
The seller is not responsible in particular for damages resulting from:
– failure of the Ordering Party to comply with the technical requirements necessary for cooperation with the ICT system used by the Seller;
– inability to access the Website due to reasons beyond the Seller’s control;
– force majeure;
– failures for reasons attributable to internet providers, failure of the Ordering Party’s hardware or software;
– improper use of the Store by the Ordering Party;
– temporary technical break in the functioning of the Store in the case of planned, ongoing service or maintenance of the server and Store software.
The Ordering Party shall be fully responsible for any consequences resulting from improper or inconsistent with the Regulations of placing the Order by the Ordering Party, incorrect data indicated in the registration form.
XII. Special provisions
Data provided by the customer:
– DATA FOR ACCOUNT REGISTRATION ON THE WEBSITE:
Company name; Name, Surname, Email, Account password
– DATA REQUIRED FOR LICENSE:
Company name, First name and last name, Telephone number, Email, Company address, City, Postal code, Country
– DATA REQUIRED FOR THE INVOICE:
Company name, Tax identification number (for EU companies), Company address, City, Postal code, Country
The Seller does not charge any fees for communication using means of distance communication. The buyer bears the costs in the amount resulting from the contract he has concluded with the entity providing for him a service enabling remote communication using data transmission between ICT systems.
Types and scope of services provided electronically:
– concluding online sales contracts – for Products sold in the Store
Internet, including electronic licenses,
– keeping a customer account,
– sending e-mail messages,
– newsletter – subscribing to the list of recipients is voluntary,
– adding opinions, comments and ratings by the customer to his transaction,
– sending e-mails in which the Seller confirms the receipt of the order, possible receipt of payment, acceptance of the order for execution, mileage,
– order fulfillment, complaint processing.
The Seller informs that he enters the following data, which are not a component of the service provided electronically, to the IT system used by the Customer:
– Cookies,
– The Online Store sends the buyer e-mails and SMS messages in which he confirms the receipt of the Order, possible receipt of payment, acceptance of the Order for execution and the course of the contract, complaints.
The Seller informs that in order to minimize the risk of infection of the ICT system, the Customer should use an antivirus program and constantly update it to the latest version.
XIII. Personal data
The administrator of the data provided by the Customer as part of registration or placing an Order is the Seller.
The data will be processed in order to implement the contract for the provision of services by the Seller and sales contracts, to fulfill other legally justified purposes of data administrators or recipients and the purposes for which the Customer agrees (including marketing purposes).
Data is provided on a voluntary basis. The customer has the right to access the content of the data, and in particular to correct and update them.
XIV. Complaints
The Seller is responsible to the Customer for non-compliance with the Sales Agreement of the Product purchased in the Store.
In the event of a Product defect, the Buyer has the right to file a complaint. This fact should be notified to the Seller within 14 days from the date of finding the defect.
The complaint may be sent by post to the address of the Store. When submitting a complaint, it is recommended to send all information necessary to consider the complaint, including proof of purchase.
The Seller will respond to the complaint immediately, but not later than within 14 working days from the date of receipt of the complaint. Failure to respond to the Seller within the above-mentioned period means that the Seller considered the complaint justified.
If the sold Product has a defect, the Buyer may request the replacement of the Product with a defect-free one or removal of the defect. The Seller is obliged to replace the Product with a product free from defects or to remove the defect within a reasonable time.
XV. Final Provisions
The Ordering Party, who uses it in communication with the Seller, is obliged to immediately notify the Seller about each change of the e-mail address.
In the event of liquidation or change of the e-mail address, the Ordering Party is obliged to redirect incoming messages to the old address to the new address so as to receive correspondence sent also to the old address. In the event of failure to comply with these obligations, the Seller shall not be liable for any damage resulting from the Ordering Party’s failure to read the content of the message.
Consolidation, security, disclosure and confirmation to the Customer of the essential provisions of the Product Sales Agreement takes place by sending the Customer a confirmation of the conclusion of the contract to the e-mail address provided and by attaching a VAT invoice or bill to the shipment.
The content of the concluded contract is recorded, secured and made available by sending an appropriate e-mail confirming the conclusion of the Contract.
The content of the concluded contract is additionally recorded and secured in the Seller’s ICT system and made available at each customer’s request.
Information on methods and technical measures for detecting and correcting errors in the entered data:
– Customers who have an account in the Online Store have the option of correcting the entered data on their own by editing the account profile.
– verification of data or correction of the Order can also be made by sending an e-mail to the Store to the following address: sales@intalioservices.com
– The customer has the option to change the data entered when creating the Account at any time within the available options.
In the event of losing the status of an entrepreneur and during the period of suspension of business activity, the Ordering Party is not entitled to use the Store, therefore is obliged not to place Orders during this period and inform the Seller about the occurrence of such circumstances. In the event of loss of the entrepreneur’s status, the Orderer should immediately deregister from the Store.
None of the provisions of these Regulations is intended to violate the law.
In the event of non-compliance of any part of the Regulations with applicable law, the Seller undertakes to apply this law in place of the questioned part of the Regulations.
Registered Buyers will be notified by e-mail about changes to the Regulations (to the e-mail address provided during registration or ordering). The notification will be sent at least 7 days before the entry into force of the new Regulations.
During the execution of the Order and throughout the entire period of after-sales care, the Buyer shall be bound by the Regulations approved by him when placing the Order.
In matters not covered by these Regulations, the relevant provisions of Polish law shall apply.
The law applicable to any disputes related to the Regulations is Polish law. These disputes will be settled by the competent common court in Poznań.
These Regulations are available on the Website. Everyone has the opportunity to independently access and read the content of the Regulations.
It is forbidden for the Parties to provide any illegal content.
The Regulations enter into force on 01/07/2020.